- 1. Pro: Phone calls can resolve issues more quickly and clearly than lengthy email exchanges, saving time and reducing misunderstandings.
Harvard Business Review: [The Case for Phone Calls]
https://commongoodventures.org/posts/the-role-of-phone-calls-in-modern-communication-benefits-and-drawbacks/ - 2. Con: Emails provide a written record of communication, which can be useful for reference and accountability.
SHRM: [The Importance of Email Documentation]
https://gobuzzle.com/what-is-an-email-trail/ - 3. Unsure: Balancing email and phone communication based on the situation can optimize efficiency and clarity.
Inc.: [Choosing the Right Communication Method]
https://www.inc.com/debra-roberts/poor-communication-is-costing-you-money.html - 4. Pro: Phone calls can build stronger personal connections and improve rapport with colleagues and clients.
Forbes: [Building Relationships Through Phone Calls]
https://commongoodventures.org/posts/how-phone-calls-can-enhance-business-collaboration-key-benefits-and-strategies/ - 5. Con: Phone calls can be disruptive and may not be appropriate for all situations, especially when detailed information needs to be shared.
Business News Daily: [Email vs. Phone Communication]
https://www.businessnewsdaily.com/8766-resolving-workplace-conflicts.html - 6. Unsure: Establishing guidelines for when to use phone calls versus emails can help streamline communication.
Harvard Business Review: [Communication Guidelines]
https://www.fastcompany.com/90350516/how-to-decide-whether-to-email-text-call-or-talk-in-person - 7. Pro: Immediate feedback during a phone call can lead to faster decision-making and problem resolution.
Entrepreneur: [Effective Communication]
https://oratoryclub.com/communication-important-in-decision-making/ - 8. Con: Emails allow for more thoughtful, deliberate responses, which can be beneficial for complex discussions.
The Balance Careers: [Benefits of Email Communication]
https://www.devx.com/enterprise-zone/benefits-of-using-email-for-business-communication/ - 9. Unsure: Combining both communication methods based on the needs and preferences of the team can improve overall effectiveness.
Inc.: [Effective Team Communication]
https://www.betterhelp.com/advice/teamwork/understanding-the-importance-of-communication-in-teamwork/
EVIDENCE SOURCES
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the PROs, CONs, and UNSURE evidence for each topic