Tick-Tactics

EVIDENCE SOURCES

Click these links to explore
the PROs, CONs, and UNSURE evidence for each topic

080. Ugh, this client is demanding. They need a reality check (The Frustrated Server)

  1. 1. Pro: Setting clear boundaries and managing client expectations can lead to a healthier working relationship and prevent burnout.
    Forbes: [Managing Client Expectations]
    https://www.exactlywhereyouwanttobe.com/blog/2024/9/24/managing-client-expectations-setting-clear-boundaries-without-losing-business
  2. 2. Con: Giving a client a reality check can be risky and may damage the professional relationship if not handled diplomatically.
    Harvard Business Review: [Navigating Difficult Client Relationships]
    https://www.harvardbusiness.org/insight/how-to-have-difficult-conversations-virtually/
  3. 3. Unsure: Using active listening and empathy to understand the client’s needs and concerns can help address issues more effectively.
    SHRM: [Effective Client Communication]
    https://www.verywellmind.com/what-is-active-listening-3024343
  4. 4. Pro: Being honest with clients about what is feasible can build trust and respect in the long run.
    Entrepreneur: [Building Trust with Clients]
    https://www.apa.org/news/podcasts/speaking-of-psychology/being-bilingual
  5. 5. Con: Some clients may not react well to being told their expectations are unrealistic, leading to conflict and dissatisfaction.
    Inc.: [Dealing with Unrealistic Clients]
    https://successcoaching.co/blog/how-to-deal-with-a-customer-who-has-unrealistic-expectations
  6. 6. Unsure: Regularly reviewing and adjusting communication strategies can help manage demanding clients more effectively.
    Business News Daily: [Adjusting Client Communication]
    https://www.businessnewsdaily.com/10624-communicate-better-with-customers.html
  7. 7. Pro: Addressing issues early and setting realistic goals can prevent larger problems down the line.
    The Balance Small Business: [Preventing Client Issues]
    https://www.sumup.com/en-gb/running-business/customers/managing-client-expectations/
  8. 8. Con: Some clients may need more attention and patience, which can be timeconsuming and challenging for service providers.
    Forbes: [Managing Demanding Clients]
    https://www.garymiles.net/blog/handling-difficult-clients-strategies-for-managing-expectations-and-resolving-conflicts
  9. 9. Unsure: Seeking feedback from colleagues or supervisors on handling difficult clients can provide new perspectives and solutions.
    Harvard Business Review: [Getting Feedback on Client Management]
    https://www.billdu.com/blog/deal-with-difficult-clients/